Gardeners Beckton Terms and Conditions

These Terms and Conditions set out the basis on which our gardening services are provided to domestic and commercial customers. By making a booking, you agree to these terms, which are designed to ensure clarity, fair dealing and a smooth working relationship throughout the course of any garden maintenance, clearance, pruning, turf care or related service. In these terms, references to “we”, “us” and “our” mean the gardening service provider, and references to “you” and “your” mean the customer who requests or receives the services.

These terms apply to all bookings made for Gardeners Beckton services, whether arranged by phone, email, online enquiry, written request or any other accepted method. They apply together with any written quotation, estimate, schedule or service description we provide before work begins. If any part of a quotation or written agreement conflicts with these terms, the specific written agreement will take precedence only in relation to that booking.

We reserve the right to update these terms from time to time. The version in force at the time your booking is confirmed will usually apply to that booking unless a later written agreement states otherwise. Nothing in these terms affects your statutory rights as a consumer under UK law.

A booking is only confirmed once we have accepted your request and, where required, received any requested deposit or prepayment. An enquiry or quotation request does not itself create a binding contract. We may ask for photographs, access details, site notes or a description of the work needed before confirming availability, especially where the project involves large-scale maintenance, heavy clearance or specialist equipment.

When you request a booking, you must provide accurate and complete information about the garden, the site condition, access arrangements, parking restrictions, utility locations, pets, hazards, waste volume and any relevant planning or lease requirements. If the information supplied is incomplete or inaccurate and this affects the time, labour, materials or disposal required, we may revise the quotation or schedule accordingly. A change in scope may also affect start dates and completion times.

You are responsible for ensuring that we have reasonable access to the property on the agreed date and time. If access is unavailable, unsafe or materially restricted, we may need to postpone the service and charge for wasted attendance, where appropriate. Where permission is required from a landlord, managing agent, neighbour or other third party, you must obtain it in advance.

All prices are stated in pounds sterling unless otherwise specified. Quotes may be fixed-price or estimated, depending on the nature of the work. A fixed-price quote covers the agreed scope only. If additional work is requested on site, or if unforeseen conditions arise, we may issue a revised price for approval before proceeding.

Unless expressly stated in writing, quotations do not include the cost of specialist materials, plant hire, permits, skip hire, out-of-hours work, parking charges, waste transfer charges or third-party fees. Where a service requires consumables, plants, compost, fertiliser, topsoil or other materials, these may be charged separately. We will aim to make such charges clear in advance wherever reasonably possible.

Payments must be made in accordance with the terms stated on the quotation, invoice or booking confirmation. In most cases, full payment is due on completion, although we may require a deposit, part payment or staged payments for larger or repeat works. Accepted payment methods may include bank transfer, debit card, credit card or other agreed means. Cash may be accepted only if stated in advance.

If payment is not made by the due date, we reserve the right to suspend further work, withhold completion certificates or records where relevant, and recover reasonable costs of collection. We may also charge interest on overdue sums in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 where applicable, or otherwise charge statutory interest where permitted by law. Any bank charges or failed payment fees caused by your payment method may be passed on to you if they arise through no fault of our own.

For recurring maintenance arrangements, invoices may be issued weekly, monthly or at another agreed interval. Ongoing services continue until terminated in line with the notice period stated in your contract or invoice. We may adjust our prices periodically to reflect inflation, fuel, labour, disposal charges, supplier increases or changes in tax. Any price adjustment will be communicated in a reasonable manner before it takes effect.

Cancellations and rescheduling must be made within a reasonable timeframe. If you cancel a one-off booking with less than 48 hours’ notice, we may charge a cancellation fee to cover lost time and costs already incurred. For larger projects or bookings that require materials to be ordered, a longer notice period may apply, and any non-refundable deposit may be retained if we have already committed resources.

If we need to cancel or reschedule due to weather, unsafe conditions, staff illness, equipment failure, access issues or any other reason beyond our reasonable control, we will make reasonable efforts to offer an alternative date. We will not be liable for indirect losses arising from a necessary postponement, provided we act reasonably and keep you informed where possible. For routine garden maintenance, wet or frosty conditions may affect the ability to carry out certain tasks safely and effectively.

Our liability is limited to direct loss caused by our negligence or breach of contract, subject to the exclusions and limitations set out below and to the extent permitted by law. We do not exclude or limit liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. We are not responsible for pre-existing defects, hidden weaknesses, diseased plants, underground services, structural issues, subsidence, or damage caused by factors outside our control.

Where plants, turf, shrubs or other living materials are supplied, we cannot guarantee survival or performance unless a specific written guarantee is provided. Outcomes may be affected by weather, soil quality, watering, pests, disease, poor drainage or subsequent care. Any advice offered by our team is given in good faith, but it remains your responsibility to decide whether and how to act on it.

We will take reasonable care while working on your property and we expect the same from you in relation to safety, disclosure and site condition. You must tell us about hidden hazards, vulnerable surfaces, buried cables, asbestos, contaminated soil, aggressive animals or any other risk that could affect the work. If we reasonably believe a task is unsafe, illegal or likely to cause damage, we may refuse to proceed with that part of the service.

Any damage that is alleged to have been caused by our team must be reported to us as soon as reasonably possible, and in any event within a reasonable period after the work is completed. You must allow us a fair opportunity to inspect the issue, gather information and, where appropriate, put matters right. We may, at our discretion and where legally appropriate, repair, replace, re-perform or compensate for a verified loss up to the value of the relevant service element.

We are not liable for loss of profit, loss of business, loss of opportunity, indirect or consequential loss, or any disappointment arising from matters outside our reasonable control. For domestic customers, these exclusions apply only to the fullest extent permitted by law. Nothing in these terms is intended to reduce your rights where the Consumer Rights Act 2015 applies.

Waste removal and disposal are carried out in accordance with applicable UK waste regulations, including duties relating to lawful transfer, segregation and responsible disposal. Green waste, soil, branches, hedge trimmings, leaves and other garden arisings may be removed from site if included in the service. Where waste is taken away by us, it will normally be transferred only to an authorised facility or licensed waste carrier route, as required by law.

You must not ask us to dispose of waste in a manner that is unlawful, environmentally harmful or inconsistent with the type of waste produced. We may refuse to remove contaminated, hazardous or non-garden waste unless we have specifically agreed to do so and any required controls are in place. If the waste stream contains materials that require special handling, such as chemicals, treated timber, sharp objects, fly-tipped waste or mixed construction debris, additional charges may apply and specialist disposal may be necessary.

Where waste is left on site for later collection or for your own disposal, it becomes your responsibility once the work is complete, unless we have expressly agreed otherwise. You are responsible for ensuring that any bins, skips or storage areas are adequate for the volume of waste expected. If you instruct us to leave waste arranged in a specific location, you accept the risk of any delay, overflow or third-party interference after departure.

Any materials removed from your property may be sorted and loaded in a manner we consider practical and lawful. We may estimate waste volumes in advance, but actual loads can differ due to hidden roots, compacted material, moisture content or site conditions. If the actual quantity exceeds the estimate, we may adjust the price or require additional collection arrangements before continuing.

We may suspend or terminate a booking immediately if you engage in abusive conduct, provide unsafe instructions, request unlawful disposal, withhold essential information, or otherwise seriously breach these terms. If termination is due to your breach, you may still be liable for costs reasonably incurred up to the point of termination, including labour, materials ordered, travel and disposal commitments that cannot be recovered.

These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising from or connected with the services, booking, payment, cancellation, liability or waste arrangements will be subject to the exclusive jurisdiction of the courts of England and Wales, except where consumer law provides otherwise. If any provision is found to be unenforceable, the remainder of the terms will continue in full force and effect.